TERMS AND CONDITIONS

Last Updated: August 11, 2026

These Terms and Conditions (“Terms”) govern your access to and use of www.HoustonTechGuys.com (the “Website”) and the information technology services provided by Houstontechguys LLC (“Houston Tech Guys,” “HTG,” “we,” “us,” or “our”).

By accessing or using the Website, requesting or scheduling services, approving an estimate or proposal, signing an invoice or service agreement, or otherwise authorizing Houston Tech Guys to perform work, you acknowledge that you have read, understood, and agree to these Terms. Additional terms stated in an estimate, invoice, proposal, statement of work, or service agreement may also apply.

1. INTELLECTUAL PROPERTY

All content, features, functionality, text, graphics, logos, trademarks, service marks, and software made available through the Website are the property of Houstontechguys LLC or its licensors and are protected by applicable intellectual property laws.

No content from the Website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent from Houstontechguys LLC, except as otherwise permitted by applicable law.

2. USER RESPONSIBILITIES

By using the Website or services, you agree that you will not:

• Violate any applicable federal, state, or local law or regulation
• Use the Website or services for unlawful, fraudulent, deceptive, or misleading purposes
• Upload or transmit malicious code or harmful material
• Interfere with, disrupt, or compromise the security or functionality of the Website or systems used to provide services
• Attempt to gain unauthorized access to any system, network, device, account, or data

You are responsible for your use of the Website and services and for providing accurate information reasonably necessary for Houston Tech Guys to perform requested services.

3. SERVICES AND AVAILABILITY

Houston Tech Guys provides professional information technology services, including on-site support, remote support, troubleshooting, networking, computer repair, cybersecurity services, data recovery, Microsoft 365 support, and related technology services.

Services are provided based on availability, technical feasibility, and the scope of work agreed upon with the client.

Houston Tech Guys does not guarantee that every technical issue can be repaired, recovered, resolved, or completed within a particular period unless expressly agreed to in writing.

Houston Tech Guys reserves the right to refuse, modify, suspend, or discontinue services when reasonably necessary.

4. PAYMENT TERMS

Pricing for services is provided through estimates, proposals, service agreements, or invoices.

Unless otherwise agreed to in writing, payment is due upon receipt or according to the due date stated on the applicable invoice.

Any unpaid balance remaining after the applicable payment due date may be subject to late fees or other charges as stated on the applicable invoice, estimate, proposal, or service agreement, to the extent permitted by applicable law.

Past-due accounts may result in suspension of services, refusal of additional services, or suspension of future scheduling until outstanding balances are resolved.

The client agrees to be responsible for reasonable costs of collection to the extent permitted by applicable law.

5. CANCELLATIONS AND APPOINTMENTS

Clients are responsible for providing reasonable and timely access to the property, equipment, devices, accounts, credentials, networks, and other resources necessary to perform the requested services.

Appointments cancelled or rescheduled with less than twenty-four (24) hours' notice may be subject to a cancellation fee when the applicable fee has been disclosed to the client through the scheduling process, estimate, invoice, proposal, or service agreement.

Additional charges may apply when a technician is required to wait because access to the property, equipment, systems, accounts, or other resources necessary to perform the requested services is unavailable.

6. CLIENT DATA AND BACKUPS

Clients are responsible for maintaining current backups of important files, data, software, configurations, and credentials before services are performed.

Although Houston Tech Guys will exercise reasonable care when working with client equipment and data, technology services inherently may involve risks, including hardware failure, software corruption, data loss, malware, incompatibilities, and other unexpected conditions.

Unless data backup or recovery is specifically included in the agreed scope of work, Houston Tech Guys is not responsible for loss or corruption of data resulting from pre-existing hardware failure, software failure, corruption, malware, client actions, third-party products or services, or circumstances outside Houston Tech Guys' reasonable control.

7. CLIENT EQUIPMENT

Houston Tech Guys will exercise reasonable care when handling client equipment.

Clients acknowledge that computers, storage devices, networking equipment, and other electronic equipment may have pre-existing defects, damage, wear, hardware failures, software problems, or other conditions that may become apparent during diagnosis, repair, installation, configuration, transportation, or testing.

Houston Tech Guys is not responsible for pre-existing conditions or failures that occur independently of Houston Tech Guys' acts or omissions.

8. AUTHORIZATION AND ACCESS

By requesting or authorizing services, the client represents that the client owns the applicable equipment, systems, accounts, networks, and data or otherwise has sufficient authority to authorize Houston Tech Guys to access and service them.

The client authorizes Houston Tech Guys to access, diagnose, configure, repair, update, install, remove, test, or otherwise work with applicable devices, software, networks, accounts, and systems as reasonably necessary to perform the agreed services.

For remote support, the client authorizes Houston Tech Guys to establish a remote connection to the applicable device or system for the purpose of performing the requested services.

The client is responsible for obtaining any authorization required from an employer, employee, property owner, account holder, or other third party before requesting Houston Tech Guys to access equipment, accounts, systems, networks, or data belonging to or controlled by that third party.

9. REFUNDS, WARRANTIES, AND SERVICE POLICY

Fees for labor, diagnostics, troubleshooting, configuration, installation, and other services already performed are non-refundable except as otherwise required by applicable law or expressly agreed to in writing.

Houston Tech Guys does not guarantee that every technical problem can be repaired or resolved or that lost, corrupted, deleted, or damaged data can be successfully recovered.

Any service warranty or guarantee applies only when expressly provided in writing.

Hardware and products supplied by Houston Tech Guys may be subject to the applicable manufacturer's warranty. Houston Tech Guys may assist clients with warranty claims when appropriate but is not responsible for warranty decisions, replacement timelines, product availability, or other actions controlled by manufacturers, distributors, or third parties.

Nothing in these Terms is intended to waive or limit any right or remedy that cannot lawfully be waived or limited.

10. PRIVACY

Use of the Website and services is subject to the Houston Tech Guys Privacy Policy.

Information collected or processed by Houston Tech Guys will be handled in accordance with that policy and applicable law.

11. THIRD-PARTY PRODUCTS AND SERVICES

Houston Tech Guys may install, configure, recommend, resell, administer, or assist with hardware, software, subscriptions, cloud services, internet services, cybersecurity products, and other products or services provided by third parties.

Third-party products and services are subject to their respective providers' terms, licensing requirements, availability, warranties, pricing, security practices, and policies.

Houston Tech Guys is not responsible for outages, interruptions, defects, account restrictions, licensing changes, pricing changes, discontinued products or services, or other actions or conditions controlled by third-party providers.

12. CYBERSECURITY SERVICES

Cybersecurity services are intended to reduce security risks but cannot eliminate all threats or guarantee that a device, account, network, system, or organization will never experience malware, ransomware, phishing, unauthorized access, data loss, compromise, or another cybersecurity incident.

Clients remain responsible for following reasonable security practices, protecting credentials, maintaining appropriate backups, implementing recommended security measures, and promptly reporting suspected security incidents.

No cybersecurity product, monitoring service, antivirus product, endpoint protection system, firewall, backup system, or other security technology can guarantee complete protection against every existing or future threat.

13. THIRD-PARTY LINKS

The Website may contain links to websites or services that are owned or operated by third parties.

Houston Tech Guys does not control and is not responsible for the content, availability, privacy practices, security, terms, or policies of third-party websites or services.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Houstontechguys LLC shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to the Website or services.

Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited under applicable law.

15. CHANGES TO THESE TERMS

Houston Tech Guys may update these Terms from time to time.

Updated Terms will become effective when posted on the Website unless otherwise stated. Changes will apply prospectively to the extent required by applicable law.

16. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-laws principles.

Nothing in these Terms is intended to waive any rights or protections that cannot lawfully be waived under applicable law.

17. CONTACT INFORMATION

Houstontechguys LLC
Email: Info@HoustonTechGuys.com
Phone: 713-849-2953
Website: www.HoustonTechGuys.com

TERMS AND CONDITIONS — Houstontechguys LLC