SERVICE, CANCELLATION & WARRANTY POLICY — HOUSTON TECH GUYS
This Service, Cancellation & Warranty Policy explains how Houstontechguys LLC (“Houston Tech Guys,” “HTG,” “we,” “us,” or “our”) handles services, cancellations, billing, warranties, and customer satisfaction. This policy applies to all on-site, remote, and consulting services provided by Houstontechguys LLC.
By scheduling or receiving services, you agree to the terms outlined below.
QUICK SUMMARY
• Services and labor are non-refundable once work has begun
• Exchanges are not offered
• Hardware supplied by HTG is covered by the manufacturer’s warranty
• Houston Tech Guys may assist with warranty claims when applicable
• Cancellations or rescheduling before technician dispatch are free
• Once a technician is dispatched or on-site, a one-hour minimum charge applies
• After-hours and weekend services may be billed at emergency service rates
NO REFUNDS ON SERVICES
Houston Tech Guys provides professional IT services, including diagnostics, configuration, repair, installation, consulting, cybersecurity, and remote support. Because services involve professional labor and technical expertise, completed services cannot be returned or refunded.
LIMITED WARRANTY
Houston Tech Guys warrants the quality of workmanship and installation performed directly by HTG, subject to applicable limitations.
Hardware supplied by HTG is covered exclusively by the manufacturer’s warranty.
CANCELLATIONS & NO-SHOWS
Clients may cancel or reschedule appointments at no charge prior to technician dispatch.
Once a technician is dispatched, en route, or arrives on site, a one-hour minimum service charge applies.
CUSTOMER SUPPORT
If you believe an issue was not properly resolved, please contact:
Include your invoice number and a brief description of the concern.
CONTACT INFORMATION
Houstontechguys LLC
12436 FM 1960 Rd W Unit #1691
Houston, TX 77065
Phone: 713-849-2953
Email: support@HoustonTechGuys.com
Website: www.HoustonTechGuys.com