​​Remote IT Support Pricing in Houston

💻 Standard Business Hours (Mon–Fri)

• Flat fee: $100 for the first hour

• $150 per hour for each additional hour

⏰ After-Hours & Weekends

• Rates are double (first hour $200, each additional hour $300).

📧 An email address is required so we can send your invoice. For the fastest setup, please call or email us before starting your session.

Invoices are emailed after your session, and you can pay securely online.

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Why Choose Houston Tech Guys for Remote IT Support in Houston?

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• 🔒 Secure connections — sessions use 256-bit AES encryption.

• ⚡ Fast response times — most issues resolved in less than an hour.

• 💼 Business & residential support — we help both small businesses and home users.

• 🛠️ Expert technicians — over 10 years of experience in IT troubleshooting.

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Frequently Asked Questions

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Is remote IT support Houston secure?
Yes — our sessions use 256-bit AES encryption. We can only connect with your approval, and you can stop the session anytime.

 

What devices are supported?
Windows and macOS. Our Houston Tech Guys technician will guide you through any prompts.

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Do you charge for remote help?
Yes, at Houston Tech Guys’ standard rates: $100 for the first hour, $150 each additional, and double for after-hours or weekend remote IT support in Houston.

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Do I need to install anything?
No. The Zoho Assist support app runs only during your session and removes itself afterward.

 

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Starting Instructions

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1. Open your web browser (Chrome, Edge, Safari, or Firefox).

2. In the address bar at the top, type:  www.houstontechguys.com/remote-support

3. Press the Enter key on your keyboard.

4. Wait for the Houston Tech Guys Remote Support page to load.

5. Make sure you see the title “Remote Tech Support — Houston Tech Guys.”

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Finding the Box

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1. Scroll down slightly until you see the box labeled “Enter Session ID.”

2. The box will look like a single empty rectangle.

3. Above it, you’ll see text saying Enter Session ID.

4. Below it, there will be a Connect button (blue).

5. The Houston Tech Guys phone number is also listed on the page in case you need help.

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Getting Your Session ID

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1. Check your email inbox (look for a message from Houston Tech Guys).

2. Or check your text messages if we sent it by SMS.

3. Or write down the number we gave you over the phone.

4. The Session ID will usually be a 9- or 10-digit number.

5. Double-check the number to make sure you copied it correctly.

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Entering the Number

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1. Move your mouse to the Session ID box.

2. Click once inside the box — a blinking cursor will appear.

3. On your keyboard, start typing the digits of the Session ID.

4. If you make a mistake, press the Backspace key to delete.

5. Re-type until the entire number is entered correctly.

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Confirming the Entry

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1. Check that the number in the box matches exactly what we sent you.

2. Look for any missing or extra digits.

3. If the number doesn’t look right, re-enter it carefully.

4. Once it looks correct, move your mouse down.

5. Hover your mouse pointer over the blue Connect button.

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Starting the Connection

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1. Click the Connect button once.

2. Wait a few seconds — the page will load a small program.

3. Depending on your computer, you may see a download prompt.

4. If prompted, click Run or Open File.

5. If you see a security message, click Yes to allow.

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Allowing Access

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1. The Zoho Assist program will start automatically.

2. It may ask if you want to allow Houston Tech Guys to connect.

3. Click Yes or Allow when asked.

4. You may see our technician’s name appear.

5. The technician will now be connected to your computer.

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During the Session

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1. You will still see your screen the whole time.

2. You can watch everything the technician is doing.

3. You can continue talking with us on the phone.

4. If something feels wrong, tell the technician immediately.

5. Remember: you are always in control.

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Ending the Session

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1. When the work is finished, the technician will let you know.

2. You can also click the End Session button at any time.

3. Closing the Zoho Assist window will also stop the session.

4. The program does not stay installed on your computer.

5. Once the session ends, it is gone.

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After the Session

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1. Reopen your web browser if you need to.

2. You may receive a short survey or feedback request.

3. If the issue is fixed, you are all done.

4. If you need more help, call us back at 713-849-2953.

5. Relax — your computer is back in good hands!

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👉 Need Remote IT Support in Houston?
Call 713-849-2953 now and start your session today.

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