PRIVACY POLICY — HOUSTON TECH GUYS

At Houston Tech Guys (“HTG,” “we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website or use our IT services. By using our services, you agree to the terms outlined here.

Interpretation and Definitions

• “Account”: A unique account created for you to access our Service.
• “Cookies”: Small files placed on your device to store preferences and session data.
• “Device”: Any device that can access the Service (computer, smartphone, tablet).
• “Personal Data”: Any information that identifies or can reasonably identify an individual.
• “Service”: Our website and related services.
• “Service Provider”: Third parties that process data on our behalf (hosting, analytics, marketing, scheduling, payments).
• “Usage Data”: Data collected automatically (IP address, browser, pages viewed, time on page).
• “Website”: www.HoustonTechGuys.com.
• “You”: The individual using the Service, or the business on whose behalf the Service is used.

Information We Collect
Personal Data (you provide)
• Name, email, phone, mailing address, city, state, ZIP
• Details you share via forms, quotes, tickets, scheduling, or support requests
• Project details, device/asset info relevant to service

Usage Data (automatic)
• IP address, browser/OS, pages visited, time on page, referring URLs
• Device identifiers and diagnostic data (including on mobile)

Cookies and Tracking
We use Cookies and similar technologies (pixels, beacons) to operate, secure, and improve the Website.
• Essential (session/security) — required for forms and basic features
• Preferences (persistent) — remember choices (e.g., language)
• Analytics — help us understand site usage and improve experience
• Consent — remember your cookie choices
You can block Cookies in your browser, but some features may not function properly.

How We Use Personal Data
• Provide and maintain services (troubleshooting, repairs, scheduling, remote support)
• Manage accounts and service history
• Communicate about appointments, updates, and support
• Send service-related messages and relevant offers (you can opt out)
• Improve services through analytics and feedback
• Prepare quotes, invoices, and follow-ups
• Legal, security, and business operations (including mergers/asset transfers, if applicable)

Retention
We keep Personal Data only as long as necessary for the purposes above, to comply with law, resolve disputes, and enforce agreements. We may retain service records and invoices as required by law or for legitimate business purposes.

Security
We use commercially reasonable administrative, technical, and physical safeguards to protect Personal Data. No method of transmission or storage is 100% secure, but we continuously work to protect your information.

Sharing Personal Data
We may share information:
• With Service Providers (hosting, analytics, scheduling, payment processing, communications) under contract and limited use
• For business transfers (merger, acquisition, asset sale)
• With affiliates or partners who assist with marketing or support under confidentiality
• To comply with law, protect rights, safety, and prevent fraud
• With your consent for any other specific purpose
We do not sell your Personal Data.

Third-Party Links
Our Website may link to external sites we do not control. Review their privacy policies before using those sites.

Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child provided Personal Data, contact us and we will remove it.

Your Choices and Rights
Depending on your location, you may have the right to:
• Access, correct, or delete your Personal Data
• Request restriction or objection to certain processing
• Opt out of marketing communications at any time
• Request a copy of your data where required by law
Email privacy@HoustonTechGuys.com or use the contact details below to make a request. We may need to verify your identity before fulfilling requests.

Marketing Preferences
You can opt out of marketing emails by following the unsubscribe link in the message or contacting us at privacy@HoustonTechGuys.com. Service and transactional emails (e.g., appointment confirmations, invoices) will still be sent.

International Use
We primarily serve the U.S. If you access the Service from outside the U.S., you consent to the transfer and processing of your information in the U.S., where privacy laws may differ.

Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest changes. Continued use of the Service means you accept the updated Policy.

Contact Us
Email: info@HoustonTechGuys.com
Phone: (713) 849-2953
Address: 12436 FM 1960 Rd W Unit #1691, Houston, TX 77065

Summary
We respect your privacy and collect only what’s necessary to deliver excellent IT services. We never sell your data and share it only as described above.